If you need help with a PoE 2 currency purchase on U4GM, there are several steps you can take to quickly and efficiently resolve your issue. U4GM is a popular and trusted platform for purchasing in-game currencies like Chaos Orbs, Exalted Orbs, and more. They offer customer support, a secure environment, and fast delivery—but if anything goes wrong, here’s what to do:

1. Check Your Order Status

After making a purchase, you should receive a confirmation email with your order ID. You can also log into your U4GM account to track your order. Look for:

Order status (e.g., “Pending,” “In Progress,” or “Completed”)

Estimated delivery time

The contact method you provided (in-game name or account)

Sometimes delays are caused by missing or incorrect information, so double-check everything you entered.

2. Contact Live Chat Support

U4GM has 24/7 live chat support available on their website. This is the fastest and most direct way to get help.

Steps:

Go to U4GM.com

Click the Live Chat button in the bottom right corner

Provide your Order ID, PoE 2 account name, and describe the issue

Their team typically responds within minutes and can update you on your order or resolve issues like incorrect delivery or miscommunication.

3. Verify Delivery Details

If you're waiting for delivery, make sure:

You’re online in the correct PoE 2 server/league

Your character name is spelled correctly

You’ve provided any necessary instructions (e.g., trade window responses)

Most PoE 2 currency is delivered via face-to-face trade, so if you’re not online, delivery can’t be completed.

4. Review Refund and Reissue Policies

If your order can’t be fulfilled or you want to cancel for any reason, U4GM has a refund policy in place. Contact support and request a refund or reissue if:

You no longer want the item

You accidentally ordered the wrong currency

You’ve been waiting an unusually long time (more than 30-60 minutes)

Support staff can usually process refunds quickly or offer an alternative delivery solution.

5. Create a Support Ticket (Optional)

If live chat isn’t an option or you prefer a written trail, you can email U4GM’s support at their customer service email or create a ticket through your account dashboard.

Include:

Your Order ID

The issue you're facing

Screenshots (if applicable)

This method may take longer but is useful for non-urgent issues or complicated problems.

6. Avoid Common Issues

To reduce the need for support in the first place:

Always double-check your in-game name

Be online and responsive during the expected delivery window

Use a reputable payment method and ensure payment clears

U4GM’s support team is known for being responsive and professional. Whether your issue is a delay, miscommunication, or something else, help is available 24/7. Just provide clear details, stay patient, and you’ll get your PoE 2 currency or refund resolved in no time.

Recommended Article: All 3 Type of Exposure in PoE 2: Cold Exposure, Fire Exposure, Lightning Exposure